Terms and conditions
Floripal.com is a website of the company FLORIPAL LIMITED. The company is registered under Company Registration Act Govt of India. This page comprise of the general terms and conditions that are applicable to all the orders which are placed on this site.
For the orders to which you need delivery on the same day, orders must be placed on the same day before 5PM. The orders which will be placed after 5PM shall be considered as next day’s orders.
However, we do not provide you guarantee about the timings of delivery. Our general delivery timings are from 9AM to 7PM. Customers can request specific times of delivery by filling in the special instructions section in the payment form. We will try to honor the customer’s requests to the extent possible, but cannot assure you 100% efficiency. The timings of delivery cannot be guaranteed when there are special circumstances like bandhs, elections, riots, strikes and during some peak rush hours during special occasions like rakhi, valentine’s day, mother’s day, new year eve etc. Also on such occasions cancellation of orders will not be entertained.
For midnight deliveries on Valentine’s Day, the delivery time would be from 10PM to 12AM.
All the offers and discounts are fixed by the Floripal team and we shall not entertain any clubbing of discounts together. Specific discounts shall be made applicable to specific orders.
Any changes desired to be made to the address of the recipient will be made at free of cost if the request is made within 48 hours of delivery. Changes which are made after the expiry of 48 hours will not be entertained and the order shall not be cancelled. Once the products are dispatched from the gift section, change of address is not possible.
Changes to the order placed shall be entertained with some monetary adjustments if the request has been sent within 48 hours of the actual time of delivery. Order would not be cancelled and changed will not be entertained after the expiry of 48 hours. We charge cancellation charges of 5% on all the cancellation requests.
The arrangements of the flowers cannot be guaranteed to be according to the templates shown on the website. We do not assure you the exact replicas of the flower arrangements due to different vendors and other seasonal constraints. The quantity of the products will be the same. But the quality again cannot be 100% assured and some substitutions may be made due to seasonal changes. Rest assured we will make substitutions of same or higher quality and not inferior quality. Change of the colors of flowers shall also come under the same condition. Also, the design and icing of the cake will also vary from the template on the website upon the local availabilities.
We will entertain reports or complaints on the damaged products/ flowers on the same day. It has to be communicated to us within 24 hours. The report of the problem must be supported with proofs of damage which are made to the product.
i. If the premises are found locked.
ii. If the recipient is not available.
iii. Wrong delivery address
iv. If the product is delivered to the gate/ a neighbor/ reception.
v. Wrong landline or mobile numbers by which our employees cannot reach the recipient.
vi. If the recipient refuses to accept the delivery.
Occasionally, the substitutions of products or flowers may become inevitable due to regional and local availability issues. If this proves to be the case with the gift you have ordered, our florist employees will make sure that the theme, style, color of the gift you selected will be the same and changes shall be made only to the quality which shall be substituted with either equal or higher quality. We shall however reserve all rights to make changes in the color of product with other products of equal or same quality.
If we find that two same orders are received on the same day, we shall try to communicate it to our customers as there are chances of duplicate orders. We shall contact our customers and get the clarifications. But if the customer is not available for communication, we shall make decisions to the best of our judgments and that shall be finalized.
If it comes to our notice that any customer has fraudulently tried to give wrong shipping address, unethical messages or odd delivery timings or any other behavior which we consider fraudulent, we have all rights to reject the order or ban that particular customer without being held accountable to anyone.
In case the recipient is not available to take delivery for any reason and we have been instructed to make delivery only to the specified customer, we shall consider the order to be executed and on that ode, no refund shall be entertained. You can refer to the cancellation and refund policy for any further details.